Your comments and suggestions are very important to us. Please note that we do not now nor have we ever had a free sample program offering a 14 day free trial of any kind. We feel there are too many problems for customers in these programs and have had too many negative feedbacks on companies who offer these. Our customers are way too valuable to us to take any chances of a negative relationship to form from many of the drawbacks of these programs. Due to the overwhelming amount of phone calls and emails wrongly placed and sent to us regarding these programs we can no longer respond to phone calls or emails of this nature as you are not a customer of ours and we truly cannot help you with a contractual agreement between you and another company.
If you have signed up for such a program or have billing issues with one please contact the company or web site with which you initiated this program. We cannot help you in this pursuit as we do not own and/or control each and every company or website that sells Hydroderm.
If you do have any questions about our product or an order that you placed with us here on this website you may contact us by mail, phone or email. Simply refer to either the initial PayPal payment notice email or your invoice which was shipped to you and included with the product you ordered.
By placing an order with our company, either through this website, over the phone, or through the mail you are accepting the conditions of our Return Policy, Order Cancellation Policy and Shipping Policy below.
Within 30 days of receipt of your shipment, you may return any UNOPENED product for a refund as long as the product is in resaleable condition. In order to return your product you must first contact us and receive a Return Authorization Number for your return and your refund to be issued! We are not responsible for any returned items that do not have pre-authorization and no Return Authorization Number nor those that are not received by us. You are responsible for receipt confirmation on all returns. The original Shipping & Handling for the order is NOT refundable for post shipping refunds, only pre-shipping refunds. Please note that there is also a 15% re-stocking fee and original merchant card processing fees on any preauthorized returns. There is a 30% and merchant card processing fees on any non-authorized returns received in unopened and resaleable condition of the original total payment amount.
If you decide to cancel an order prior to the order being shipped out, a 10% processing fee and any merchant credit card processing fees with a minimum of $10, will be deducted from the total refund amount. If your order has already been shipped out at the time you make the cancellation, the standard Return Policy mentioned above will apply.
We attempt to ship all orders within two business days excluding Saturday and Sunday. We try to keep as many products as possible in stock. Due to a heavy demand for a particular product, we might not have it in stock or the manufacturer may not be able to make it fast enough. This will result in a slightly longer total shipping time. Shipping rates are posted on the website and vary between $9.95 & $39.95 depending on product, quantity and destination.
U.S. Orders typically arrive in 2 to 10 business days.
International Orders usually take 10 to 14 business days to arrive and is for items we have in stock when ordered and provided no problems occur with your local customs office. We are not responsible or liable for any problems that result at your local customs office, any customs duties, taxes or any additional fee the local carrier in your country may charge. No refunds are given for items seized at your local customs office. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country.
Individual results may vary. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Product containers and packaging may change from time to time from those depicted on the site here.